Under the commission model you keep taking payment from guests directly, and Lagoon invoices you a commission on completed stays.
What's commissionable
Commission applies only to bookings that are checked out, not cancelled, and not marked no-show. Commission accrues at checkout, never at the time of booking — so a cancelled or no-show booking never appears on your invoice.
Your monthly invoice
- A draft is prepared on the 1st of each month for the prior month's completed stays.
- You have a 48-hour window to review and raise any disputes in your extranet under Finance.
- The invoice is issued on the 5th, itemised per booking, with 30-day payment terms.
Commission rate
Your rate is agreed in your partner terms (a typical band is 10–15%). It is snapshotted onto each booking at the time it's made, so a rate change never affects bookings already taken.
Late payment
Overdue invoices receive reminders at 7 and 14 days. Persistently unpaid invoices may lead to your listings being paused pending review. VAT is applied where applicable per your jurisdiction.