Using your partner dashboard

Everything you manage on Lagoon lives in your partner dashboard. This page walks through it in the order you will actually use it.

Getting in

Sign in at the top right of the site and choose Dashboard. If your property has not been added yet, choose List your property instead and follow the steps — you will land in the same place.

Building your listing

Open Listings → your property. The tabs across the top are the whole job, and you can leave and come back at any point:

• Basics — what kind of place it is and how you let it, then the name, description, country and map location, and the currency you charge in. The description is what guests read first; a listing needs at least 50 characters before it can be published.
• Details — check-in and check-out times, minimum stay, anything guests pay you on arrival, and the amenities they filter by. Star rating appears for hotels only.
• Photos — upload, reorder and remove images. The first photo is your cover: it is the one guests see in search results, so lead with your strongest exterior or room shot.
• Rooms & rates — what guests book and what it costs. If you let the whole place, this is one entry; if you let by the room, it is one per room type. Either way, nothing can be booked without a rate plan.
• Calendar — nightly availability, prices and minimum stays, plus any days you never trade.
• Publish — a checklist of what is still missing, and the button that sends the listing to our team.

What kind of place is it?

The first question on Basics is the type of property: hotel, guesthouse, self-catering, apartment, bungalow, villa or lodge. It is worth getting right, because it decides three things:

• Which amenities you are asked about. A villa is offered a private pool, a full kitchen and an outdoor shower; a hotel is offered room service, a concierge and a business centre. Nobody has to scroll past boxes that could never apply to them.
• Whether a star rating applies. Star ratings are a hotel classification, so the field only appears for hotels.
• How travellers find you. Guests filter by property type, so this is what puts you in front of somebody searching for a villa rather than a hotel.

Next to it is how you let it, and the two are deliberately separate questions. Picking a type suggests an answer — a villa is usually let whole, a guesthouse usually by the room — but you can change it, because a guesthouse taken over by one family and a villa with three lettable rooms are both perfectly normal.

If you let the whole place, the Rooms & rates tab asks you to set it up once: how many it sleeps, how many bedrooms and bathrooms, how big it is. There is no "how many units" question, because there is only ever one of your villa.

Amenities: nothing is ticked until you say so

Amenities start empty. Tick only what a guest can actually use.

This changed on purpose. Every listing used to arrive with all of them ticked, which meant a property could go live claiming things it did not have, and it made the marketplace filters useless — when everything has everything, filtering removes nothing.

Two things follow from it:

• An untrue tick brings you the wrong guests, and a missing one keeps away the right ones. Each amenity is a filter travellers use.
• Saving the Details tab is what confirms your list. Until you do, the Publish checklist shows amenities as unconfirmed. An empty list is a perfectly valid answer — it just has to be your answer, not our guess.

There is a Tick all typical for a… button that fills in the ordinary ones for your property type in a single click. It deliberately leaves out anything we should not assume on your behalf — whether you take pets, whether you are wheelchair accessible, whether your pool is private.

Cleaning fees and deposits

If you charge a cleaning fee or hold a security deposit, say so on the Details tab and enter the amount. Guests see both on your listing before they book, under "Paid at the property".

They are shown apart from the nightly price and are not added to it, because Lagoon does not collect either one — the guest pays you directly, on arrival. The deposit is listed separately again from the fee, since it comes back to them.

Declaring these is not a formality. A guest who meets a cleaning fee for the first time at your door is a guest who feels misled, and it is the single most common thing reviews punish.

Saving your work

There is one Save button, next to your property's name at the top of the page, and it saves the tab you are looking at. It stays in view as you scroll, and it wakes up only when you have actually changed something — if it is greyed out, there is nothing waiting to be saved.

Three tabs need no Save at all, because they write the moment you act: Photos (uploading, removing, reordering, cover photo), Rooms & rates and Calendar. On those tabs the top of the page says so instead of showing a button.

If you change something and then move to another tab without saving, we stop and ask — Save and continue, Discard and leave, or stay where you are. Nothing is thrown away quietly.

Going live the first time

When the checklist on the Publish tab is complete, choose Submit for review. You get an email straight away confirming it has reached us, so you are never left wondering whether the submission worked. Our team then checks the listing and emails you the decision. If something needs changing, the feedback appears on your Review tab in your own words to act on — fix it and submit again.

You can keep editing while you wait; whatever you have saved is what we review.

Editing a listing that is already live

Your published listing stays live and unchanged while an edit is reviewed. Nothing is taken down, and guests keep seeing exactly what they saw before.

Here is what happens when you change something on a property that is already on Lagoon:

1. You edit and save as normal — the basics, the details, or your photos.
2. Instead of going straight onto the site, those changes are sent to our team for review. You will see "Sent for review" when you save, we email you to confirm we have them, and the Review tab lists exactly what is waiting. When you come back to a tab with changes waiting, it shows the values you submitted, not the ones guests are seeing, and says so at the top of the tab. Saving again simply updates what is waiting for review. If you change a field back to what it was, there is nothing left to review and the pending changes clear themselves.
3. Guests continue to see the currently approved version of your listing the whole time. A photo you have added is not shown yet; a photo you have removed stays up for now.
4. When our team approves, everything is merged into your live listing at once and you get an email. If we cannot accept a change, you get an email with the reason and your listing carries on exactly as it was — nothing is lost, and you can edit and save again to send a new version.

What waits for review, and what does not

In tab terms: changes on Basics, Details and Photos are reviewed again each time; changes on Rooms & rates and Calendar go straight onto your live listing with no review at all.

The split is deliberate: anything a guest reads or looks at is checked first, and anything you need to run the property day to day is never held up. You can change a price or close a date at any hour and it takes effect at once.

If your listing is taken off the site

Occasionally our team may take a published listing off Lagoon — for example if the photos no longer match the property, or a listing duplicates one that already exists. If that happens:

• We email you the moment it happens, with the reason. The same reason is on your Review tab, and your listing stays in your dashboard where you can keep working on it.
• Bookings already made still stand. Those guests keep their reservation and can still open it; only the public listing is hidden.
• Make the changes and save. That is all it takes: saving puts the listing straight back into our review queue and tells our team it is waiting. You do not have to write to us.
• We review it and email you the decision — back on the site, or what still needs doing.

Taking bookings

New reservations appear under Reservations, and you are emailed as they come in.

• If your property is request to book, you must confirm or decline each request within 24 hours — or by 18:00 on the day of check-in, if that comes sooner. Whichever deadline is nearer is the one that counts, and it is shown on the reservation as Respond by.
• Nobody has to chase you, and nothing waits for you. When the deadline passes the request expires on its own: the dates are released back to your calendar, the guest is free to book elsewhere, and the request lands in Cancelled. So an unanswered request is a lost booking, not a pending one.
• If it is instant confirmation, reservations arrive already confirmed and there is nothing to answer.

Open any reservation to see the guest's details, their dates and what they are paying. Payment is made directly to you at the property, in your own currency.

The tabs across the top split them up, and each says what it holds:

Under the column headings there is a filter row — search by guest, pick a property, narrow by check-in or check-out date, or pick a status. Clear filters puts everything back.

Export to Excel (top right) downloads every reservation as a spreadsheet — all statuses and all dates, not just the tab you are looking at, because it is meant as your own copy. Money is exported as plain numbers with the currency in its own column, so totals add up.

Your cancellation policy

Settings → Cancellation policy is where you say what happens when a guest cancels. Choose Flexible (free until a number of days before check-in, then a fee) or Non-refundable (a fee from the moment of booking), and set the fee to the first night (one night at the booked rate), a percentage of the stay, or the full stay.

One policy covers all your properties, and guests see it before they book. It applies to new bookings only: a booking already made keeps the policy it was made under, because that is the promise the guest agreed to. If you never set one, Lagoon's default applies: free until 3 days before check-in, and after that the fee is one night at the booked rate — the first night of the stay. You collect it, the same way you collect the rest.

Reviews

Guests can review a stay after they check out. Under Reviews you can reply publicly — a short, warm reply to a critical review reads better to future guests than no reply at all. If a review breaks the rules, you can raise it with our team from the same page.

Money

Finance shows what you owe Lagoon, or what we owe you, depending on the model your organization is on. If you are not sure which applies to you, read How you pay Lagoon.

Your Dashboard also carries a Last 30 days panel — bookings received per day, nights sold, confirmed revenue per currency and your guest score — so you can see how demand is moving without opening a report.

Two things are worth knowing before you read it. Everything except the guest score is counted by when the booking was made, not when the guest stays: book a week in December today and all seven nights land on today. So it tells you how much business is coming in, not how full you are this month. And requests that were declined or expired are left out, along with cancellations and no-shows — the panel counts bookings that are real. Your guest score is your all-time average, not a 30-day figure, so expect it to move slowly. Revenue is shown once per currency and never converted, so please don't add the figures together.

Your team

Invite colleagues from Settings → Team, so reservations do not depend on one person's inbox. Everyone you invite sees the same dashboard.

If you get stuck

Use the contact form and a person will read it — our emails are sent from an address that cannot receive replies, so the form is the way to reach us. If a listing has been in review longer than you expect, say so — we would rather hear from you than have you waiting.